Sometimes, insurance claim adjusters may seem friendly and polite. We like when they are; however, please be aware that the insurance adjuster is not your friend and may value the insurance company's interests over yours.

If you've been involved in a car accident and need to file a claim with Trexis Insurance, knowing what to expect can make the process easier and help protect your legal rights.

Trexis, based in Franklin, Tennessee, provides auto insurance in Alabama and several other states. Like many insurers, Trexis may try to settle claims quickly and for as little as possible. If you're dealing with injuries, handling your claim carefully is especially important.

Here's what to know.

Step-by-Step: How to File a Trexis Insurance Claim

1. Gather Important Information

Before contacting Trexis, collect:

• The date, time, and location of the accident

• Names, contact info, and insurance details for all drivers involved

• Photos of the vehicles and the scene

• The police report or report number (if one was filed)

• Names and phone numbers of any witnesses

2. Contact Trexis to Report the Claim

Call Trexis Claims at 1-877-384-7466. Be ready to provide your policy number and a summary of what happened.

3. Submit Documentation

Trexis may ask for:

• Photos of damage;

• Medical records if you were injured;

• Statements from witnesses; and 

• A repair estimate.

Be careful about what you say, especially if asked to give a recorded statement. This can impact the value of your claim.

4. Speak with a Claims Adjuster

Trexis will assign an adjuster to investigate your claim and evaluate the damage. Remember: the adjuster works for the insurance company, not for you.

5. Follow Up Often

Don't assume your claim is going on behind the scenes. Check in regularly, and keep notes of every conversation.

Injured? Trexis May Not Offer a Fair Settlement

If you've suffered injuries, missed work, or had your life disrupted by the accident, you may be entitled to more compensation than Trexis offers. Insurance companies don't always explain your full rights—or pay what's fair—without legal pressure.

That's where legal help can make a difference.

When Should You Contact a Lawyer?

You should consider getting legal advice if:

• You were injured in the auto accident;

• Trexis is denying, delaying, or lowballing your claim;

• You're being asked to give a recorded statement;

• You're unsure how much your case is worth; or 

• You're dealing with pain, medical bills, or lost wages

Hobbs Law, LLC: Helping Everyday People Stand Up to Insurance Companies

At Hobbs Law, I help injured Alabamians fight for fair compensation—especially when dealing with difficult insurance claims.

I'm happy to review your situation and offer my thoughts. The initial consultation is free and without pressure. If I can't help, I'll try to point you in the right direction.

Call today: (205) 683-2892
Or contact me online

Frequently Asked Questions (FAQ)

How long does it take Trexis to process a claim?

It varies, but many claims take several weeks or months. If you're injured, it can take longer—especially if there are disputes about fault or medical treatment.

Can I file a claim if the other driver has Trexis Insurance?

Yes. You can file a third-party claim directly with Trexis if the other driver caused the crash. 

Do I need a lawyer to handle a Trexis claim?

Not always. But if you've been injured or are unsure about what your claim is worth, it's smart to talk to a lawyer before accepting a settlement. Legal representation may help you get more than the insurance company currently offers. 

Will my insurance rates go up if I file a claim?

If you're not at fault, your rates may not increase. However, it depends on your insurer's policies and claims history.

If you still have questions or want to discuss your options, I'm here to see if I can help. 

Call (205) 683-2892 or reach out online.